Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a licensed operator we cover? This is the page for that. We read every message that comes in, though we can't offer gambling counselling or resolve individual disputes with a casino directly — for that, see the notes below.
How to reach the team
The quickest way to contact us is by email at [email protected]. Let us know which casino or page your message relates to, and include as much detail as you can — screenshots help if you're reporting something like an outdated bonus offer or a broken link. We aim to read and respond to enquiries within a couple of business days, though it can take longer during busy periods.
What we can and can't help with
- Review accuracy: if a bonus, welcome offer, or licensing detail listed for a casino such as Raging Bull, Uptown Aces, or Ignition looks out of date, tell us and we'll check it.
- Site feedback: broken links, unclear comparisons, or suggestions for casinos or topics you'd like us to cover.
- General questions: about how online casino licensing works, how RTP is calculated, or how our editorial ratings are put together.
- What we can't do: we're an independent review site, not a casino operator, so we can't process withdrawals, unlock accounts, or resolve account disputes. Those requests need to go to the casino's own customer support team, which is usually listed on their site via live chat or email.
If you need help with a gambling problem
If gambling has stopped feeling like entertainment and is affecting your finances, relationships, or wellbeing, please don't wait to reach out for support. Every reputable US-facing casino offers self-exclusion tools and deposit or time limits you can set directly in your account. Our Responsible Gambling page has more detail on setting limits, recognising warning signs, and finding state and national support services.
Reviewing an operator not shown on this site
We only research, rank, and write about the casinos listed on Best Online Casinos — currently a list topping out with Raging Bull, Uptown Aces, and Ignition, among others. If you've come across an operator you think we should look at, email us the name and we'll consider it for a future review. We won't add or recommend an operator without going through our own editorial process first, and commission from any casino we list never influences its position in our rankings.
Before you email us about a specific casino
A few quick checks can save you time:
- Confirm the casino is licensed in a US state where you're physically located — availability varies by state, and eligibility usually requires being 21 or older.
- Check that the site uses HTTPS encryption, visible as a padlock in your browser bar, before entering any personal or payment details.
- Read the bonus terms on the casino's own site — wagering requirements, game restrictions, and expiry dates are set by the operator, not by us, and can change without notice.
- For withdrawal delays, contact the casino's support team first, since processing times and identity verification (KYC) requirements are handled on their end.
If you've done all that and still have questions specific to how we cover a casino or put together our comparisons, that's exactly what this contact page is for.
Other places to look first
Before writing in, it's worth checking whether the answer already sits on the site. Our About Us page explains how we research and rate casinos, our Terms and Conditions cover the legal basis for using Best Online Casinos, and if you're outside the US or looking at UK-facing sites, our page on Non GamStop Casinos covers a different market entirely and won't apply to US-licensed play.